FREE SHIPPING on orders $59 or more*
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New! Free ship on any order $59 or more*
No promotion code necessary

*Receive free domestic ground shipping on any order $59 or more. $59 minimum does not include taxes or shipping, per shipping address. If you select Next Day or 2nd Day Air shipping, the cost of domestic US ground shipping will be credited toward your shipping costs. Offer is not valid in stores and does not apply to Peet's Cards, Subscriptions, Monthly Coffee Tours or previous purchases. Cannot be combined with any other offer or discount.

About Subscriptions

 

A Peet’s Subscription makes delivering your favorite coffee and tea to your doorstep easy and convenient.

 

 

 

It’s simple: set up a Subscription for your home or office, and tell us how often you would like to receive it. Your coffee, tea or supplies will arrive when and where you want them. And if your needs change you can easily manage all your deliveries online or by phone.

There is no cost to set up a Subscription and you’ll receive the following benefits:

 

  • 50% off shipping (up to $59) or Free Shipping ($59 or more) for every Subscription order—save about $40 per year
  • Freshly Roasted—roasted and shipped on the day of your choosing
  • Selection—order your favorite coffees in any one of four custom grinds or whole bean
  • Flexibility—change your items, quantity and frequency whenever you need to
  • Dedicated phone number—call 1.888.PEETNIK (1.888.733.8645) to manage your Subscription
How do I set up a Subscription?
There are 4 simple steps to set up your Subscription:
  • Step 1—Create a new account or sign in
  • Step 2—Select a coffee or tea and click "Add to Subscription"
  • Step 3—Choose the frequency of delivery
  • Step 4—Checkout and confirm your order
Start shopping to create a subscription
Our coffee and tea experts are available to help you set up a new Subscription by calling 1.888.733.8645 M – F 6 a.m. to 6 p.m. PT.
How will I know when my next shipment is coming?
We will send you an email 6 days before your next shipment is scheduled to go out. You will then have 72 hours to make any changes to that shipment.
How do I make changes to my Subscription?
To make changes to your Subscription, access your account through the "Hello" or "Sign In" links at the top of each page. In the "My Account" paged, click on your Subscription.
I have a Subscription however I am having trouble accessing "My Account."
Please call us at 1.888.733.8645 and we can help you access your account.
What changes can I make to my Subscription?
You can make the following changes to your Subscription:
  • Billing information
  • Payment type (credit card)
  • Shipping address
  • Shipping method (i.e. ground delivery vs. 2-Day Air)
  • Items to ship
  • Quantity of items
  • Coffee grind
  • Date of next shipment
  • Delivery frequency
  • Put shipments on hold
  • Cancel a Subscription
Please note that any changes you make to your Subscription will affect all future shipments.
How do I make changes to only one upcoming shipment?
If you want to make changes that will affect only your next shipment, go to "My Account" and click on your Subscription. Scroll to the bottom of your Subscription and click "Manage This Shipment".
You can make the following changes to your next shipment:
  • Shipping address
  • Shipping method (i.e. ground delivery vs. 2-Day Air)
  • Add or delete items (See adding to an individual shipment)
  • Quantity of items
  • Coffee grind
  • Shipment date
  • Cancel this shipment
Remember that changes made in "Manage This Shipment" will affect only this shipment. Future shipments will not be affected by any change you make to your next shipment.
I have too much coffee. How do I adjust the frequency of my coffee deliveries?
If you are receiving too much coffee, it is easy to increase the time between shipments by changing your shipping frequency.
Step 1—Sign in to your account and click on your Subscription in "My Account"
Step 2—Choose the option, "Update Shipping Date and Frequency"
When you are out of town, we suggest that you change the shipping date of your Subscription so that your order doesn’t arrive while you are away.
How do I add a new item to my Subscription?
To add an item from your account:
Step 1—Sign in to your account and click on your Subscription in "My Account"
Step 2—Select "Add Items to Subscription"
To add an item directly from the product page:
Step 1—Sign in to your account
Step 2—From any coffee or tea product page, click "Add to Subscription"
Step 3—Choose the option, "Update an Existing Subscription"
Note: Some items are available for a limited time only. If you choose an item that will not be available on the requested delivery date, you will receive an error message asking you to select a valid date. You can add an item that is only available for a limited time to your next shipment only.
How do I add a new item to one shipment only?
To add an item to your next shipment:
Step 1—Sign in to your account
Step 2—From any coffee or tea product page, click "Add to Subscription"
Step 3—Choose the option, "Add to My Next Subscription Shipment"
Note: Some items are available for a limited time only. If you choose an item that will not be available on the requested delivery date, you will receive an error message asking you to select a valid date.
How do I update my credit card expiration date?
Step 1—Sign in to your account
Step 2—Select Payment Method in the left navigation under "My Account"
Step 3—Click "Edit" next to the card you wish to update
How do I change the credit card associated with my Subscription?
Step 1—Sign in to your account and click on your Subscription
Step 2—Select "Manage Subscription" (to the right of your Subscription number)
Step 3—Select "Update Payment" next to the card you wish to change
Step 4—Choose a different credit card from those in your account OR click "Add a New Card"
How do I put my Subscription on hold?
Step 1—Sign in to your Account and click on your Subscription
Step 2—Select "Manage Subscription" (to the right of your Subscription number)
Step 3—Select "Pause This Subscription"
How do I permanently cancel my Subscription?
Step 1—Sign in to your Account and click on your Subscription
Step 2—Select "Manage Subscription" (to the right of your Subscription number)
Step 3—Select "Cancel Subscription"
What do the different "status" terms mean?
  • Active: An open Subscription order.
  • In Fulfillment: This order is in the process of being packed and shipped, and therefore cannot be changed.
  • Exception: We have encountered some difficulty fulfilling this order. Most often, the credit card you have on file has expired. Please call us at 888.733.8645 to resolve the problem.
  • Cancelled: This order has been cancelled, either by you or a customer service representative.
  • Shipped: This order has been shipped.

 

2014-12-22 08:35:22

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