Easy instructions on how to order from Peet's Coffee & Tea on the web, by phone, by mail, or by fax.

How to place an order via web, phone, mail or fax.
We will ship coffee, tea and other items the first business day following your order date. We'll deliver to your home, office or any address you request, including most international addresses. We offer several payment options: check or money order by mail, and MasterCard, Visa, American Express or Discover online, by phone, fax or mail. In addition, you can use your Peet's Card online or by phone.

To contact us with any questions about ordering, please call 800-999-2132 (Monday - Thursday 6 am – 7 pm PT, Friday 6 am – 6 pm, Saturday 8 am – 4 pm PT, Sunday closed) or e-mail us.

To order via the web:
Order online at www.peets.com. We follow standard Web protocols to ensure that any financial information you give us remains secure.

We make it easy to shop online by offering several different shopping pathways. The Peet's store lists all of our products in the Coffee, Tea, Essentials and Gift sections. Use our Express Buy feature to purchase our best-selling coffees quickly and easily; customers with a profile on www.peets.com can create and save their own list of favorite items. And you can easily create a recurring order that repeats automatically every few weeks.

To return to the Peet's homepage and begin shopping, click here.

To order via phone:
Call 800-999-2132 from within the US and Canada, (Monday - Thursday 6 am – 7 pm PT, Friday 6 am – 6 pm, Saturday 8 am – 4 pm PT, Sunday closed). From Mexico and countries outside of North America, please call 510-594-2950.

To order via fax:
Fax your order with your name (as it appears on your credit card), your credit card number and expiration date to 866-360-4908. Please be sure to include your phone or fax number in case we need to contact you.

To order via mail:
Enclose a completed order form with a check, money order, or credit card number and expiration date. Please note: we do not accept cash or COD orders. Be sure to include the appropriate shipping fees for each shipping address.
Mail your Order to:
Peet's Coffee & Tea
Mail Order Customer Service
PO BOX 12509
Berkeley, CA 94712-3509

Order and shipment confirmations
If you place your order online, you'll instantly receive an order confirmation via email. Should you need to make any changes to the order at that time, please reply to that message and our webmail team will make those changes.

We send a shipment confirmation after your order has been shipped. Once this has been sent, it is too late to make any changes to the order.

Recurring Orders
A recurring order is the best way to guarantee regular delivery of your favorite coffee or tea. Simply place a master order, and let us know how frequently you want us to repeat it. There are two easy ways to place a recurring order: through the Recurring Deliveries section of the site, or by placing an order and then at checkout by checking the "Repeat my order..." box.

By having a recurring order with Peet's, you will automatically become a Peetnik, and eligible to save 50% on shipping.

Gift Certificates
We offer an electronic gift certificate, as well as a web-based Peet's Card.

Our electronic gift certificates are e-mailed to your gift recipient within 24 hours of placing the order. The electronic gift certificate can only be redeemed at www.peets.com. It can not be used for phone orders or at our retail stores.

To redeem an electronic gift certificate online, simply enter the gift certificate number in the Gift Certificate field during checkout. Note: for security reasons, the email address you enter in the billing information section must match the email address to which the electronic gift certificate was sent. This helps ensure that the intended recipient of the emailed certificate is indeed the person redeeming it. Any remaining amount on the gift certificate will be stored in our database, available for use on your next purchase.

We no longer offer paper gift certificates for sale, but you may still redeem them by mailing them in with your mail order. See above for the address and basic instructions.

Peet's Card
The Peet's Card is available on-line and through customer service at 800-999-2132, as well as at all of our retail locations. The Peet's Card is a re-loadable debit card that makes it easier than ever to shop with Peet's. Don't know whether someone buys their Peet's at a store, online, or by phone? The Peet's Card is the perfect solution. It also makes an excellent gift for friends and family who aren't near a Peet's store. Simply load your card with any amount up to $200, and use the card to pay for your purchases on www.peets.com, by phone or in our stores. It's convenient, it's collectible, and it makes a great gift.

You can save your Peet's Card information in your profile for further ease of use online. To use a Peet's card online, simply enter the card number in the Peet's Card field during checkout.

You can also check your balance online at any time. Registering your Peet's Card, whether you are a web or store customer, helps to protect the balance you have on your card. Should your card become lost or stolen, call us at 800-999-2132 and we can issue a new card containing the current balance at the time you contact us.

Benefits of Home Delivery
It is only by roasting and shipping the same day that we can be sure that you enjoy the distinctive deep-roasted flavor of Peet's. By buying directly from Peet's, whether online or by 800 number, you get the freshest of the fresh. To learn about the full advantages of buying direct from Peet's, click here.