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One of the benefits of having a recurring order at Peet's is access to Manage Deliveries. Here are some pointers on how to use this tool.
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General Information about Managing Deliveries
Recurring Order
Global Journey Order
Freshness Tour Order
Monthly Billing Tour Order
Pre-Paid Tour Order
Standard Order
General Information about Managing Deliveries
1. You must have a saved profile on www.peets.com in order to manage your deliveries.
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· If you already have a profile, log in and click on Manage Deliveries to see your order history or access any future shipments
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· If you do have a profile, but your recurring order is not visible, please call us at 800.999.2132 to link the order to your profile
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· If you do NOT have a profile, and you DO have a recurring delivery, please call us at 800.999.2132 to set up a profile and password
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· If you are new to peets.com, simply check the box to save your billing information when placing your order, and you will be able to manage your deliveries
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· Please note: Changes to your orders do not update your profile, and changes to your profile do not update your orders! We're sorry, but due to the way our data is organized, your profile and your order are two entirely separate entities. YOU MUST UPDATE BOTH YOUR PROFILE AND YOUR SPECIFIC ORDERS if you have changes to your personal information.
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2. General helpful hints:
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· To finalize any changes you make, you MUST click on SUBMIT CHANGES.
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· You can only make one change at a time. Once a change has successfully been made, you will be brought to a page that says "Changes to your order #W1234456 (your order number) have been saved". If you do not see this page, your change has not been finalized. You need to click on SUBMIT CHANGES.
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· Please note: Changes to your orders do not update your profile, and changes to your profile do not update your orders! We're sorry, but due to the way our data is organized, your profile and your order are two entirely separate entities. YOU MUST UPDATE BOTH YOUR PROFILE AND YOUR SPECIFIC ORDERS if you have changes to your personal information.
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3. Terms defined:
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· Active: any order labeled Active can be edited.
· In Fulfillment: these orders have downloaded from the web and are in the process of being packed and shipped.
· Exception: an order labeled Exception has encountered some difficulty in being fulfilled. This often means a credit card you have on file has expired. Please call us at 800.999.2132 to resolve the problem.
· Cancelled: This order has been cancelled by the customer or by a customer service representative.
· Shipped: This order has been shipped. You can click on any order in the Completed Orders section and click on Clone Order if you would like to re-create that order.
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Recurring Orders
There are two primary ways to make changes to your Recurring Order.
Master Order:
If you edit the Master Order, all future shipments for the order will reflect those changes. You would only make changes to the Master Order if you want the changes to affect all of the future shipments for your recurring order.
You can make the following changes to your Recurring Delivery Master Order:
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· Billing information
· Payment type (credit card, Peet's Card, gift certificate)
· Add or delete items that will ship in all future shipments for the order. See section below on adding new items to a recurring order.
· Quantity of items and grind (if applicable)
· Frequency with which future shipments for the order will ship
· Shipping Address
· Shipping Method (ground delivery vs. 2-Day Air for example)
· You can put all shipments for the order on hold for as long as you would like
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Remember that you must hit SUBMIT CHANGES to make an edit permanent. Changes to the Master Order will affect ALL FUTURE SHIPMENTS.
Future Shipments:
If you want to make changes that will affect one particular shipment in the future, you will want to View All Future Shipments. You can view the next 10 future shipments by clicking the 'View All Future Shipments' button at the bottom of your Master Order page.
You can make the following changes to any future shipment:
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· Add or delete items that will ship in any one particular shipment. See section below about adding new items to a Recurring Order.
· Change quantitiy or grind (if applicable)
· Shipping Address
· Shipping Method (ground delivery vs. 2-Day Air for example)
· Shipment Date for any particular shipment
· You can cancel a particular future shipment
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Remember that you must hit SUBMIT CHANGES to make the edits permanent. Changes to the Future Shipments will affect ONLY THE SPECIFIC SHIPMENT EDITED.
Important information about adding new items:
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1. If you click on ADD NEW ITEMS, you will be brought to a grid displaying the items available for recurring delivery. Items already in your recurring delivery will be noted in the quantity fields.
2. To add a new item, simply enter the quantity desired. You can access available teas by clicking 'Add tea items to your recurring order'.
3. Select grind (if applicable) and review quantity, then click 'Submit'.
4. Remember to click on 'SUBMIT ITEM CHANGES' on your recurring delivery Master Shipment page.
5. Alternatively, if you already have an item in your shopping cart when you select to ADD NEW ITEMS, you will be asked what you want to do with that item. If you want to add that item to your recurring order, simply click on 'Add Items to Recurring Order'. You must click on 'SUBMIT ITEM CHANGES' to finalize the addition.
· Some items are available for limited times only. If an item you choose will not be available at the time of the specific shipment in question, it will not be added to that shipment.
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You can also call 800.999.2132 to make any of the changes described above.
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Global Journey
There are two primary ways to make changes to your Global Journey Order.
Master Order:
If you edit the Master Order, all future shipments for the order will reflect those changes. You would only make changes to the Master Order if you want the changes to affect all of the future shipments for your Global Journey order.
You can make the following changes to your Global Journey Master Order:
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· Billing information for the order
· Payment type (credit card)
· Shipping Address
· Shipping Method (ground delivery vs. 2-Day Air for example)
· You can put all shipments for the order on hold for as long as you would like
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Remember that you must hit SUBMIT CHANGES to make an edit permanent. Changes to the Master Order will affect ALL FUTURE SHIPMENTS.
Future Shipments:
If you want to make changes that will affect one particular shipment in the future, you will want to View All Future Shipments. You can view the next 10 future shipments by clicking the 'View All Future Shipments' button at the bottom of your Master Order page.
You can make the following changes to any future shipment:
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· Quantity and grind for any items that are already in the shipment
· Add or remove items in any particular shipment. See section below on adding items to a future shipment.
· Shipping Address to which we will ship any particular shipment
· Shipping Method (ground delivery vs. 2-Day Air for example)
· You can cancel a particular future shipment
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Remember that you must hit SUBMIT CHANGES to make the edits permanent. Changes to the Future Shipments will affect ONLY THE SPECIFIC SHIPMENT EDITED.
Important information about adding new items:
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1. If you click on ADD NEW ITEMS, you will be brought to the peets.com home page. Click on any link to start shopping as usual. When you get to the checkout page, click on ADD NEW ITEM(s) TO ACTIVE 'MANAGE DELIVERY' ORDER. This will add the items to your tour shipment. You must still click on UPDATE THIS SHIPMENT to finalize the addition.
2. Remember to click on 'SUBMIT ITEM CHANGES' on your future shipment page.
3. Alternatively, if you already have an item in your shopping cart when you select to ADD NEW ITEMS, you will be asked what you want to do with that item. If you want to add that item to your Global Journey, simply click on 'Add Items to Recurring Order'. You must click on 'SUBMIT ITEM CHANGES' to finalize the addition.
· Some items are available for limited times only. If an item you choose will not be available at the time of the specific shipment in question, it will not be added to that shipment.
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You can also call 800.999.2132 to make any of the changes described above.
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Freshness Tour
There are two primary ways to make changes to your Freshness Tour Order.
Master Order:
If you edit the Master Order all future shipments for the order will reflect those changes. You should only make changes to the Master Order if you want the changes to affect all of the future shipments for your recurring order.
You can make the following changes to the Master Order:
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· Billing information for the order
· Payment type (credit card)
· Shipping Address to which all future shipments will be sent
· Shipping Method (ground delivery vs. 2-Day Air for example)
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Remember that you must hit SUBMIT CHANGES to make an edit permanent. Changes to the Master Order will affect ALL FUTURE SHIPMENTS.
Future Shipments:
If you want to make changes that will affect one particular shipment in the future, you will want to View All Future Shipments. You can view the next 10 future shipments by clicking the 'View All Future Shipments' button at the bottom of your Master Order page.
You can make the following changes to any future shipment:
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· Quantity for any item in a future shipment
· Shipping Address
· Shipping Method (ground delivery vs. 2-Day Air for example)
· You can cancel a particular future shipment
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Remember that you must hit SUBMIT CHANGES to make the edits permanent. Changes to the Future Shipments will affect ONLY THE SPECIFIC SHIPMENT EDITED.
For any other changes or with other questions, please call 800.999.2132.
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Monthly Billing Tour Order
There are two primary ways to make changes to your Monthly Billing Tour.
Master Order:
If you edit the Master Order all future shipments for the order will reflect those changes. You should only make changes to the Master Order if you want the changes to affect all of the future shipments for your recurring order.
You can make the following changes to your Monthly Billing Tour Master Order:
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· Billing information for the order
· Payment type (credit card)
· Shipping Address
· Shipping Method (ground delivery vs. 2-Day Air for example)
· You can put all shipments for the order on hold for as long as you would like
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Remember that you must hit SUBMIT CHANGES to make an edit permanent. Changes to the Master Order will affect ALL FUTURE SHIPMENTS.
Future Shipments:
If you want to make changes that will affect one particular shipment in the future, you will want to View All Future Shipments. You can view the next 10 future shipments by clicking the 'View All Future Shipments' button at the bottom of your Master Order page.
You can make the following changes to any future shipment:
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· Add or delete items. See information below about adding items.
· Quantity and grind (if applicable)
· Shipping Address to which we will ship any particular shipment
· Shipping Method (ground delivery vs. 2-Day Air for example) for any particular shipment
· Shipment Date for any particular shipment
· You can cancel a particular future shipment
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Remember that you must hit SUBMIT CHANGES to make the edits permanent. Changes to the Future Shipments will affect ONLY THE SPECIFIC SHIPMENT EDITED.
Important information about adding new items:
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1. If you click on ADD NEW ITEMS, you will be brought to the peets.com home page. Click on any link to start shopping as usual. When you get to the checkout page, click on ADD NEW ITEM(s) TO ACTIVE 'MANAGE DELIVERY' ORDER. This will add the items to your tour shipment. You must still click on UPDATE THIS SHIPMENT to finalize the addition.
2. Remember to click on 'SUBMIT ITEM CHANGES' on your future shipment page.
3. Alternatively, if you already have an item in your shopping cart when you select to ADD NEW ITEMS, you will be asked what you want to do with that item. If you want to add that item to your Global Journey, simply click on 'Add Items to Recurring Order'. You must click on 'SUBMIT ITEM CHANGES' to finalize the addition.
· Some items are available for limited times only. If an item you choose will not be available at the time of the specific shipment in question, it will not be added to that shipment.
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You can also call 800.999.2132 to make any of the changes described above.
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Pre-Paid Tour Order
There are two primary ways to make changes to your Pre-Paid Tour.
Master Order:
If you edit the Master Order all future shipments for the order will reflect those changes. You should only make changes to the Master Order if you want the changes to affect all of the future shipments for your recurring order.
You can make the following changes to your Prepaid Tour Master Order:
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· Shipping Address to which all future shipments for the order will be sent
· You can put all shipments for the order on hold for as long as you would like
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Remember that you must hit SUBMIT CHANGES to make an edit permanent. Changes to the Master Order will affect ALL FUTURE SHIPMENTS.
Future Shipments:
If you want to make changes that will affect one particular shipment in the future, you will want to View All Future Shipments. You can view the next 10 future shipments by clicking the 'View All Future Shipments' button at the bottom of your Master Order page.
You can make the following changes to any future shipment:
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· Grind of any coffee
· Shipping Address
· Shipment Date
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Remember that you must hit SUBMIT CHANGES to make the edits permanent. Changes to the Future Shipments will affect ONLY THE SPECIFIC SHIPMENT EDITED.
You can also call 800.999.2132 to make any of the changes described above.
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Standard Orders
You can access your Standard Order by clicking on it in Future Orders. You can make the following changes to your Standard Order:
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· Billing information
· Payment type (credit card, etc.)
· Add or delete items
· Quantity or grind (if applicable)
· Shipping Address
· Shipping Method (ground delivery vs. 2-Day Air for example)
· You can cancel the order
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You can also call 800.999.2132 to make any of the changes described above.
Note that once the order is "In Fulfillment" you cannot make any changes.
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