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Click on the categories below to go straight to those areas. If you have a question that is not covered in the sections below, please call Customer Service at 800-999-2132 (Monday - Friday 6 am – 6 pm PT, Saturday and Sunday closed).

What are Peetniks?

The name Peetniks describes our best, loyal customers. In the case of our Home Delivery services, they are our customers who participate in our coffee subscription program, also known as Recurring Delivery.

Why Should I set up a Recurring Delivery order? Does it cost anything to join?

There is no cost to join. If you set up a recurring delivery order, you will receive all of the following benefits:

  • 50% Off Shipping on Every Recurring Delivery Order — save about
    • $40 per year
  • Fresh Roasted Coffee — roasted and shipped on the day of your choosing - straight from our artisan roastery.
  • Selection — order any of our coffees in 4 custom grinds or whole bean
  • Flexibility — change your coffees, quantities & frequency whenever you need to
  • A dedicated phone number — call 1-888-PEETNIK (1-888-733-8645) to manage your recurring delivery order
  • No Cost to Join — cancel your deliveries at any time
How do I set up a Peetniks Recurring Delivery order?

There are three simple steps to set up your first recurring delivery order. Once it is set up, it is easy to make changes to upcoming or “future” shipments.

Step 1 — Select which coffees or teas you would like to receive.

Step 2 — Choose how often you want to receive deliveries.

Step 3 — Create an account in checkout and place your first order.

How will know when my next shipment is coming?

We will send you an email 6 days before your next shipment is scheduled to go out. You will have 72 hours to make any changes you need to that shipment.

How Do I Make Changes to My Recurring Delivery Order?

If you created an online account when you set up your first order, you can make changes by signing into your account through the “My Account” link at the top of each page or by clicking on “Sign-in” at the top right. If you do NOT have an account, please call us at 800.999.2132 to set up an account and password for your recurring delivery.

I have an account, but I cannot find my Recurring Delivery order. What should I do?

If you have an account, but your recurring order is not visible, please call us at 800.999.2132 to link your Recurring Delivery order to your account.

What is a Master Order?

Your Master Order indicates what you would like to receive in your recurring delivery shipments as well as how often you would like to receive them. It also stores where you want your deliveries to be shipped to as well as how you want it shipped.

If you edit your Master Order, all future shipments will reflect those changes. You should only make changes to the Master Order if you want the changes to affect all of the future shipments for your recurring delivery order.

What changes can I make to my Master Order?

You can access the Master Order by clicking on the OrderID for your recurring order in My Account or My Orders. You can make the following changes to your Recurring Delivery Master Order:

  • Billing information for the order
  • Payment type (credit card) for the order
  • Items that will ship in all future shipments for the order
  • Quantity of items that will ship in all future shipments for this order
  • Grind for any of the coffees that will ship in future shipments for this order
  • Frequency with which future shipments for the order will ship
  • Shipping Address to which all future shipments for the order will be sent
  • Shipping Method (ground delivery vs. 2-Day Air for example) for all future shipments of this order
  • Put shipments for the order on-hold

Remember that you must hit SUBMIT CHANGES for changes to take effect. Changes to the Master Order will affect ALL FUTURE SHIPMENTS.

How do I make a change to only one of my upcoming (future) shipments?

If you want to make changes that will affect one particular shipment in the future, click on the date of that shipment. You will see the next 3 future shipments at the top of your Master Order page.

You can make the following changes to any future shipment:

  • Add or delete items that will ship in any one particular shipment. (See adding to an individual shipment)
  • Change quantity or grind (if applicable)
  • Shipping Address
  • Shipping Method (ground delivery vs. 2-Day Air for example)
  • Shipment Date for any particular shipment
  • Cancel in individual shipment

Remember that you must hit UPDATE THIS SHIPMENT to make the edits permanent. Changes to the Future Shipments will affect ONLY THE SPECIFIC SHIPMENT EDITED

How do I add a new item to my Master Order?

If you add a new item to your Master Order, it will be added to all future shipments. To add a new item:

  1. Sign-in to your account then click on the recurring delivery order number from the summary of your account.
  2. Click on ”Edit Basket”. You will be brought to a page displaying the items available for recurring delivery. Items already in your recurring delivery will be indicated in the quantity fields.
  3. To add a new item, simply enter the quantity desired. Select grind (if applicable) and review quantity, then click “Add to Basket”.

Note: Select items are available for a limited time only. If an item you choose will not be available at the time of the specific shipment in question, you will receive a message asking you to choose a valid date.

You can also call 800.999.2132 to make any of the changes described above.

How do I add a new item to an individual shipment?

To add an item to your individual shipment:

  1. Sign-in to your account then click on the recurring delivery order number from the summary of your account
  2. Once in the Master Order, click on the individual shipment that you wish to change.
  3. From within the Edit Shipment page, click “Add Items”
  4. You will be taken to the home page where you will need to add the item that you wish to add to your shopping cart.
  5. From the shopping cart, click on the “Add Items to Recurring Delivery Shipment”
  6. Review that the correct item has been added to your shipment and click “Update This Shipment”

Note: Select items are available for a limited time only. If an item you choose will not be available at the time of the specific shipment in question, you will get a message asking you to choose a valid date.

You can also call 800.999.2132 to make any of the changes described above.

How do I update my credit card expiration date?

In order to update your credit card expiration date, sign in to your account and click on “Payment Methods” in the left nav. Find the card you want to change, update the expiration date and click “Save Changes”. The expiration date will be updated for that card on any open orders that it is used for.

I want to change the credit card associated with my Recurring Delivery order. What do I do?

If you want to change the credit card that is being used for your Recurring Delivery order you will need to take the following steps:

  1. Make sure that you have another valid credit card in the “Payment Methods” in your account. If you don’t you will need to add a new one before moving on to step 2.
  2. Under “My Orders”, click on the Recurring Delivery Master order number you want to change. Then click “view all/edit” in the Payment Information section.
  3. Select the new credit card you would like to use and click “Save Payment Changes”
  4. If you would like to remove the old credit card entirely from your account, you can now go into “Payment Methods” in the left navigation and delete the old card.
How do I put my order on hold?

If you want to put your entire order on hold, click the “On Hold” check box on the Master Order page for that order.

What do the different “status” terms mean?
  • Active: An open Recurring Delivery master order.
  • In Fulfillment: These orders are in the process of being packed and shipped, therefore cannot be changed.
  • Exception: We have encountered some difficulty fulfilling this order. Most often, the credit card you have on file has expired. Please call us at 800.999.2132 to resolve the problem.
  • Cancelled: This order has been cancelled by you or by a customer service representative.
  • Shipped: This order has been shipped.
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