Click on the categories below to go straight to those areas.
What are Peetniks?
Why Should I Become a Peetnik?
How Do I Join?
What Types of Recurring Deliveries Are There?
How Do I Manage Recurring Deliveries?
Peetniks are those customers who have an active
recurring delivery order with Peet's. Peetniks appreciate, even demand, only the very best in coffee and tea. We work hard to deliver on those expectations every day -- upholding the commitment that Alfred Peet made nearly forty years ago. Then, as now, product quality remains a cornerstone of our company.
Peetniks are as passionate about our products as we are, and that loyalty deserves to be recognized, even celebrated. So, for those customers with active recurring orders, we're pleased to offer a set of exclusive benefits as a reward for their devotion to Peet's.
For as long as you maintain an active
recurring delivery order, you will receive all of the following benefits:
- 50% instant shipping discount: Peetniks automatically get 50% off
shipping on every recurring delivery shipment.
- A phone number of their own: Peetniks can call 1-888-PEETNIK (1-888-733-8645) to manage their recurring order deliveries
- Freshness Matters: Your coffee is roasted and shipped on the day of your choosing - straight from our artisan roastery. We immediately pack the coffee and flush each bag with nitrogen to lock in freshness. When it comes to enjoying coffee at home, Peetniks get the freshest, best tasting cup of Peet's possible.
- Ability to manage your order online: Peetniks have access to our Manage Deliveries tool to make any necessary changes to their order right online.
To be part of Peetniks, all you need to do is maintain an active
recurring delivery order of Peet's.
Creating a recurring delivery order takes the worry out of your morning routine--you know you'll never run out of your favorite coffee. And it is incredibly flexible. You can adjust the number of days between orders, pause delivery while you're on vacation (or have your coffee delivered to your vacation destination instead), change addresses, or change your order
You have two different options when you set up a recurring delivery on peets.com:
1.) Same Item Each Delivery
Set up your order under
Recurring Deliveries/Same Items Each Delivery. You'll have the opportunity to add available coffees and/or teas to your recurring order, as well as select the frequency with which we send them. We'll walk you through the steps needed, and bring you right to checkout with your recurring order already set up. You'll never run out of coffee again!
2.) Different Item Each Delivery
When you set up a
Recurring Deliveries/Different Item Each Delivery you'll have the opportunity to add available coffees and/or teas to your recurring order-- and ask us to ship them in the order and timing you request. We'll walk you through the steps needed, and you'll enjoy an exciting variety of coffee from then on.
1. You must have a saved profile on www.peets.com in order to manage your deliveries.
- If you already have a profile, log in and click on Manage Deliveries to see your order history or access any future shipments
- If you do have a profile, but your recurring order is not visible, please call us at 800.999.2132 to link the order to your profile
- If you do NOT have a profile, and you DO have a recurring delivery, please call us at 800.999.2132 to set up a profile and password
- If you are new to peets.com, simply check the box to save your billing information when placing your order, and you will be able to manage your deliveries
2. Changes to your order:
- To finalize any changes you make, you MUST click on SUBMIT CHANGES.
- You can only make one change at a time. Once a change has successfully been made, you will be brought to a page that says "Changes to your order #W1234456 (your order number) have been saved". If you do not see this page, your change has not been finalized. You need to click on SUBMIT CHANGES.
- Please note: Changes to your orders do not update your profile, and changes to your profile do not update your orders! We're sorry, but due to the way our data is organized, your profile and your order are two entirely separate entities. YOU MUST UPDATE BOTH YOUR PROFILE AND YOUR SPECIFIC ORDERS if you have changes to your personal information.
3. Terms defined:
- Active: any order labeled Active has not yet been shipped.
- In Fulfillment: these orders are in the process of being packed and shipped.
- Exception: an order labeled Exception has encountered some difficulty in being fulfilled. This often means a credit card you have on file has expired. Please call us at 800.999.2132 to resolve the problem.
- Cancelled: This order has been cancelled by the customer or by a customer service representative.
- Shipped: This order has been shipped.
Recurring Orders
There are two primary ways to make changes to your Recurring Order.
Master Order:
If you edit the Master Order,
all future shipments for the order will reflect those changes. You would only make changes to the Master Order if you want the changes to affect all of the future shipments for your recurring order.
You can make the following changes to your Recurring Delivery Master Order:
- Billing information
- Payment type (credit card, Peet's Card, gift certificate)
- Add or delete items that will ship in all future shipments for the order. See section below on adding new items to a recurring order.
- Quantity of items and grind (if applicable)
- Frequency with which future shipments for the order will ship
- Shipping Address
- Shipping Method (ground delivery vs. 2-Day Air for example)
- You can put all shipments for the order on hold for as long as you would like
Remember that you must hit SUBMIT CHANGES to make an edit permanent. Changes to the Master Order will affect ALL FUTURE SHIPMENTS.
Future Shipments:
If you want to make changes that will
affect one particular shipment in the future, you will want to View All Future Shipments. You can view the next 10 future shipments by clicking the 'View All Future Shipments' button at the bottom of your Master Order page.
You can make the following changes to any future shipment:
- Add or delete items that will ship in any one particular shipment. See section below about adding new items to a Recurring Order.
- Change quantity or grind (if applicable)
- Shipping Address
- Shipping Method (ground delivery vs. 2-Day Air for example)
- Shipment Date for any particular shipment
- You can cancel a particular future shipment
- Remember that you must hit SUBMIT CHANGES to make the edits permanent. Changes to the Future Shipments will affect ONLY THE SPECIFIC SHIPMENT EDITED.
Important information about adding new items:
- If you click on ADD NEW ITEMS, you will be brought to a grid displaying the items available for recurring delivery. Items already in your recurring delivery will be noted in the quantity fields.
- To add a new item, simply enter the quantity desired. You can access available teas by clicking 'Add tea items to your recurring order'.
- Select grind (if applicable) and review quantity, then click 'Submit'.
- Remember to click on 'SUBMIT ITEM CHANGES' on your recurring delivery Master Shipment page.
- Alternatively, if you already have an item in your shopping cart when you select to ADD NEW ITEMS, you will be asked what you want to do with that item. If you want to add that item to your recurring order, simply click on 'Add Items to Recurring Order'. You must click on 'SUBMIT ITEM CHANGES' to finalize the addition.
- Some items are available for limited times only. If an item you choose will not be available at the time of the specific shipment in question, it will not be added to that shipment.
You can also call 800.999.2132 to make any of the changes described above.
Global Journey
There are two primary ways to make changes to your Global Journey Order.
Master Order:
If you edit the Master Order,
all future shipments for the order will reflect those changes. You would only make changes to the Master Order if you want the changes to affect all of the future shipments for your Global Journey order.
You can make the following changes to your Global Journey Master Order:
- Billing information for the order
- Payment type (credit card)
- Shipping Address
- Shipping Method (ground delivery vs. 2-Day Air for example)
- You can put all shipments for the order on hold for as long as you would like
Remember that you must hit SUBMIT CHANGES to make an edit permanent. Changes to the Master Order will affect ALL FUTURE SHIPMENTS.
Future Shipments:
If you want to make changes that will affect one particular shipment in the future, you will want to View All Future Shipments. You can view the next 10 future shipments by clicking the 'View All Future Shipments' button at the bottom of your Master Order page.
You can make the following changes to any future shipment:
- Quantity and grind for any items that are already in the shipment
- Add or remove items in any particular shipment. See section below on adding items to a future shipment.
- Shipping Address to which we will ship any particular shipment
- Shipping Method (ground delivery vs. 2-Day Air for example)
- You can cancel a particular future shipment
Remember that you must hit SUBMIT CHANGES to make the edits permanent. Changes to the Future Shipments will affect ONLY THE SPECIFIC SHIPMENT EDITED.
Important information about adding new items:
- If you click on ADD NEW ITEMS, you will be brought to the peets.com home page. Click on any link to start shopping as usual. When you get to the checkout page, click on ADD NEW ITEM(s) TO ACTIVE 'MANAGE DELIVERY' ORDER. This will add the items to your tour shipment. You must still click on UPDATE THIS SHIPMENT to finalize the addition.
- Remember to click on 'SUBMIT ITEM CHANGES' on your future shipment page.
- Alternatively, if you already have an item in your shopping cart when you select to ADD NEW ITEMS, you will be asked what you want to do with that item. If you want to add that item to your Global Journey, simply click on 'Add Items to Recurring Order'. You must click on 'SUBMIT ITEM CHANGES' to finalize the addition.
Some items are available for limited times only. If an item you choose will not be available at the time of the specific shipment in question, it will not be added to that shipment.
You can also call 800.999.2132 to make any of the changes described above.
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