Bought one of these cups for my wife. She had it for about three days and hand washed only, no abrasive. The writing came off after a couple of washings. Contacted the company and they offered a replacement or refund. We accepted the refund figuring a new cup would not be any different than the first. We live 100 miles from the store of purchase. The person on the phone was very nice and handled our call very well. Great customer service, but not impressed with the cup.