Our hearts go out to those impacted by the SoCal wildfires. We're matching donations through 12/22
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Peet’s Coffee has launched a nationwide campaign to aid victims of the devastating South California fires.

Through December 22nd, customers can make donations at Peet’s coffeebars nationwide.

You can also make a donation online by selecting one of the charities listed below.

Peet’s will match funds up to $10,000 USD, and 100% of donations will be distributed to our two local community partners

Our thoughts are with you, Southern California

VENTURA COUNTY COMMUNITY FOUNDATION
CALIFORNIA COMMUNITY FOUNDATION

ABOUT PEETNIK REWARDS

1. What is Peetnik Rewards?

Peetnik Rewards is a program for our loyal customers (Peetniks)! As a Peetnik Rewards member, you will earn a free drink after your first check-in, earn points towards free drinks, enjoy a free beverage on your birthday, enjoy exclusive Peetnik Rewards offers, and check out faster by paying with your digital Peet’s Card if you choose, directly through the app.

2. Is Peetnik Rewards free to join?

Yes, the Peetnik Rewards Program is completely free to join. Simply download the app through the App Store or Google Play, or sign up at PeetnikRewards.com.

3. How do I earn points?

Earn a point for every check-in with your Peetnik Rewards app at participating Peetnik Rewards locations. Fifteen (15) points adds up to a free beverage of your choice.

Please note: you cannot earn points for purchases on Peets.com, purchases made at grocery, club or “proudly serving” locations.

Find a coffeebar near you.

4. Why do you need my birthday?

As a Peetnik Rewards member, you’ll enjoy a free beverage of your choice on your birthday.

5. Why do you need my email address and phone number?

Your email address is required to sign in to and manage your Peetnik Rewards account. By providing your email, you can also opt-in to receive messages about exclusive offers and rewards just for being a Peetnik Rewards member.

We collect your phone number as another way to easily check in should you leave your phone at home.

View our Privacy Policy.

6. Do I need to have a Peet’s Card to participate?

No. You can also pay with cash, credit or debit card, however paying with your Peet’s Card is the fastest, most convenient way to pay when uploaded to the app.

Peetniks also earn a 5% bonus on every auto-reload of $25 or more after initial set-up (for a limited time). To set up auto-reload, open the app and tap “Peet’s Card”. Tap the Peet’s Card to add value, select “Auto Reload On/Off” to turn on, and add your payment method.

7. Why doesn’t everyone get the same offers?

We work hard to provide our Peetniks with personalized offers we know you’ll love. Make sure to check your app inbox to view the offers you have available.

Earning Points and Rewards

1. Can I earn points at every Peet’s location?

You can earn points at all of our 240+ Peet’s coffeebars nationwide. Currently, however, our “Grocery & Club” and “Proudly Serving” (licensed partner) locations are not yet participating in the Peetnik Rewards program.

Find a coffeebar near you.

2. Which beverages are included in “free beverage” rewards?

You can redeem your free Welcome Beverage, birthday beverage or 15-point beverage reward for any beverage on our menu, in any size! Rewards exclude bottled and reach-in-cooler beverages.

3. How long are Rewards valid?

Your Free Beverage Reward expires thirty (30) days after being delivered to your app inbox. Birthday Rewards and Welcome Rewards expire fourteen (14) days after being delivered to your app inbox. Promotional Offers expire in accordance with their respective terms and conditions.

Managing My Account

1. I forgot my password. How can I recover it and log in?

In the app, tap “Sign In,” then select the question mark in the “Password” section. Enter your Peetnik Rewards email address when prompted, then tap “Submit”. You will be sent an email from Peet’s with instructions on how to reset your password. Tap the “Create a New Password” link in the email. You will be prompted to enter a new password, then click “Submit.” You can now log in to the Peet’s app with your new password.

If you originally signed up with Facebook, you must sign in with your Facebook account by tapping “Connect with Facebook” on the sign in screen.

If you are signed into the app you can change your password any time by clicking the “My Account” icon and then selecting “Change Password”.

2. I have a Peets.com account, do I have to create a new account for Peetnik Rewards?

No. We recommend that you use the same email address and password to log into Peetnik Rewards so that all of your Peet’s account information is in one place.

If you forgot your password for your Peets.com account, you can easily reset it from within the app.

3. How can I edit my profile information?

In the app, tap the “My Account” icon. From “My Account”, tap your name at the top of the screen to edit your name, email address, phone number or ZIP. Click on “Update” to save any changes.

To update your birthday, please contact customer service by emailing: customerservice@peets.com or calling: 1-800-999-2132.

4. I don’t have a smartphone. Can I still participate in Peetnik Rewards?

Absolutely. You can participate in Peetnik Rewards if you do not have a smart phone by signing up at PeetnikRewards.com. Then, use your phone number to check in every time you make a purchase in-store. Simply tell the Team Member assisting you that you would like to check in with your phone number. Please note: you cannot use your phone number to pay with a digital Peet’s Card.

You can view your points and current offers in the “My Account” online at any time by logging into your account at PeetnikRewards.com.

5. How do I add value on my Peet’s Card to my digital Peet’s Card in the app?

In the app, tap the “Peet’s Card” from the app home page. Enter the number on the back of your Peet’s Card or in the email containing your eGfit Card and the 4-digit PIN in the corresponding fields from the “Already Have a Card?” option.

Tap “Transfer Balance”, confirm the transfer and you’re done! If you transferred a balance from a physical card, that card will now have a balance of $0.00 and cannot be reused, feel free to recycle it!

6. How do I add funds to my Peet’s Card?

In the app, tap on the “Peet’s Card” on the app home page. Tap the “Add Value to Your Digital Card” (top) option. Select the amount you would like to load, or “Other” for a customized option, choose auto reload to be On or Off, and then “Add Payment Method”.

For Peetniks only: turn on auto-reload to earn a 5% bonus every time your card is auto-loaded with $25 or more. Limited time offer.

7. Where can I view my Peet’s account history?

From within the App, tap the My Account icon to navigate to the “My Account” section. Then, tap “Account History” to view your app activity.

More questions? Contact our Peetnik Rewards specialists at customerservice@peets.com or call (800) 999-2132, Monday through Friday, 6 A.M. – 6 P.M. PT

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2017-12-13 04:04:40

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