- Tracking Your Order
- Order and Shipment Confirmations
- Shipping Policy
- Flat Rate Shipping
- Subscription Shipping Discounts
- Return Policy
- Tracking Your Order
- Your shipment confirmation email contains your tracking number. Click here to track UPS deliveries, and here to track USPS deliveries.
- Or give us a call us at 1 (800) 999-2132 and we'll be glad to track your order for you.
- Order and Shipment Confirmations
- When you finish placing an order online, you will receive an order confirmation via email. If you need to make further changes, simply reply to the confirmation email.
- Once your order has been shipped, you will receive a second email confirming your shipment. After the shipping confirmation has been sent, you can no longer make any changes to your order.
- Shipping Policy
- All orders will be shipped the first available business day, unless otherwise indicated in your order confirmation.
- If an item is out of stock, we will notify you of the delay as soon as possible. Please note, you will not be charged until your order has been shipped.
- Flat Rate Shipping
- Regardless of your order size, you pay one low flat shipping rate. Flat shipping rates within the U.S and APO/FPO are listed below.
- We automatically choose the most efficient carrier based on weight and location. If you are unable to receive either UPS or USPS, please call Customer Service at 1 (800) 999-2132 for assistance.
-
Order Type Standard Ground 2nd Day Air Next Day Air CA
OnlyCont.
USAK,HI,
P.O. boxesCont.
USAK, HI, and
P.O. boxesCont. US Standard $6.00 $8.00 $10.00 $14.00 $18.00 $26.00 - *To calculate shipping charges for a tour, multiply the shipping rate by the number of months in the tour.
- *Standard Ground shipping
- Standard Ground shipping is available to all 50 states and APO/FPO addresses. Orders placed with Standard Ground shipping usually ship the next business day and typically arrive in two (2) to six (6) business days. Shipments to the Continental US (not including P.O. Boxes) are sent via USPS or UPS depending on weight and location. Shipments to AK, HI, and P.O. Boxes are sent via USPS. Shipments to APO/FPO address are included in the AK, HI and P.O. Box rates and are shipped via USPS.
- *UPS 2nd Day Air
- UPS 2nd Day Air shipping is available to all 50 states. UPS 2nd Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS 2nd Day Air shipping are guaranteed to arrive in two (2) business days.
- *UPS Next Day Air
- UPS Next Day Air shipping is available to all 50 states. Separate rates apply for shipments to Alaska and Hawaii and can be viewed in the cart. UPS Next Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS Next Day Air shipping are guaranteed to arrive in one (1) business day.
- *International Shipping
- Standard and expedited international shipping is available. Standard International is USPS Priority Mail International and will typically ship the next business day to arrive in six (6) to ten (10) business days. Expedited International is USPS Express Mail International and will typically ship the next business day to arrive in three (3) to five (5) business days. Rates can be viewed in the cart for Canada and other International shipments.
- Replenishment Subscription Shipping Discounts
- Replenishment subscriptions (also know as Frequent Brewer subscriptions) receive free domestic ground shipping. If you select expedited shipping, the cost of domestic US ground shipping will be credited toward your shipping costs. See our Subscription program FAQ for more details.
- Return Policy
- To ensure your complete satisfaction, you may return any order within 60 days for a full refund (minus shipping and handling). If you wish to do so, please call Customer Service at 1 (800) 999-2132.
- Some orders require that we receive the product before issuing a refund. In this case, we will arrange a pickup for the order. Depending on the nature of the return, or if you return an item without contacting Customer Service, you may be subject to paying the return shipping costs.