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$5 flat rate shipping only applicable to domestic ground shipping and receive free domestic ground shipping on any order $59 or above. If you select Next Day or 2nd Day Air shipping, the cost of domestic US ground shipping will be credited toward your shipping costs. Offer is not valid in stores and does not apply to Peet's Cards, Subscriptions, Monthly Coffee Tours, previous purchases, or international shipments. Cannot be combined with any other offer or discount.

The Peetnik Rewards Program Terms and Conditions

Effective Date: May 16th, 2017

The Peetnik Rewards Program Terms and Conditions (these “Terms and Conditions”) set forth the terms and conditions, including an Arbitration Agreement, applicable to The Peetnik Rewards Program (the “Program”), available through the Peetnik Rewards mobile app (the “App”). In these Terms and Conditions, “you” and “your” refer to the person who has registered for the Program. “We”, “us” and “our” refer to Peet’s Operating Company, Inc. a Virginia corporation, and its affiliates.

By participating in the Program, you agree to be bound by these Terms and Conditions, App Terms of Use, and Peet’s Privacy Policy. Please read these Terms and Conditions carefully and keep a copy for your records. We suggest you review these Terms and Conditions periodically, as they may be updated from time to time.

1. Program Membership Qualifications

You must be at least thirteen (13) years of age and reside in the United States in order to register for the Program. Only retail consumers may register for the Program. Participation in the Program requires download and use of the Peetnik Rewards mobile app (the “App”) for iOS and Android devices. You can download the App on the Apple App Store, Google Play, or at

2. Communications Regarding the Program

By participating in the Program, you agree to receive communications from Peet’s, including emails and push-notification, regarding the Program and concerning offers and promotions that may be of interest to you. If you opt out of receiving emails and decline to receive push-notifications in the App, this may preclude you from participating and receiving the benefits of the Program. You are responsible for keeping your contact information up-to-date with Peet’s. Lost, stolen or expired Rewards or Points will not be replaced. Peet’s is not responsible for communications, including Points, Rewards, Birthday Rewards, Welcome Rewards and Promotional Offers lost due to change of address or changes in other contact information.

3. Registration and Verification for the Program

You may register for the Program and create your account (“Account”) via the App. If you register via the App using your Facebook account, we will collect the public profile information in your Facebook account and will ask you to provide a phone number and birth date. You will also be asked to choose a password.

4. Receiving Points

After you register, verify your Account, and complete your first check-in you will be eligible to receive one (1) point (“Point”) per visit with a transaction of $0.01 or more (“Visit”) (after any applicable discounts but before taxes) at any Peet’s participating location, subject to certain exclusions. You will not receive Points for charitable donations.

Tender for your purchases may be in cash, credit or debit card, or a Peet’s stored value card (physical or digital).

In order to receive Points, you must check-in using the App on your mobile device at any participating location or by providing your telephone number to a Team Member to enter into the Point of Sale system. You must check-in prior to your purchase transaction being completed by the Team Member.

Subject to the preceding sentence, Points received will be posted to your Account not later than twenty-four (24) hours after the applicable qualifying purchase. The Points available at any time in your Account will equal the aggregate amount of Points received less the aggregate amount of Points converted into Rewards (the “Available Points Balance”).

Points are not received for purchase transactions at non-participating locations, such as licensed partners and We Proudly Brew locations that are owned and operated by third parties. Points are only awarded for purchase transactions, “Visits”, where the value of the purchase transaction or “Visit” is greater than $0.01. You will not receive one (1) point when redeeming a Reward, Welcome Reward or Birthday Reward unless an additional item is purchased which brings transaction total to $0.01 or greater. You may not split one visit into multiple transactions solely for the purpose of accumulating additional rewards. You may accrue multiple points per visit only through Promotional Offers that offer bonus points or points multipliers.

5. Conversion of Points into Rewards

When you have accrued fifteen (15) Points in your Account, we will automatically convert them into one (1) Reward. The Rewards available at any time in your Account will equal the aggregate amount of Rewards converted from Points, less (a) the aggregate amount of redeemed Rewards and (b) the aggregate amount of expired Rewards (“Available Rewards Balance”).

6. Welcome Beverage Reward

After registering for the program and completing your first purchase with check-in, we will post a one-time Welcome Reward (“Welcome Reward”) for one (1) complimentary beverage of your choice to your Account. The Welcome Reward excludes all bottled reach-in-cooler beverages. The Welcome Reward is valid for fourteen (14) days after it is posted to your account and can be redeemed with check-in at all participating Peetnik Rewards Peet’s locations.

7. Birthday Rewards

Upon registering for the Program, verifying your Account and completing a first purchase*, we will post a reward for one (1) complimentary beverage of your choice to your Account on your birthday (“Birthday Reward”). Birthday Rewards are not received retroactively. Birthday Rewards expire fourteen (14) days after posting to your Account. You are eligible to receive one (1) Birthday Reward per year.

8. Promotional Offers

We may post certain promotional offers (“Promotional Offers”) to your Account. Promotional Offers will be subject to the terms and conditions of each respective Promotional Offer, including, without limitation, qualifying purchases and applicable expiration dates.

9. Redemption of Rewards, Birthday Rewards, Welcome Rewards and Promotional Offers

You may only redeem a Reward for one (1) complimentary behind-the-bar beverage at participating locations. In order to redeem a Reward, Birthday Reward, Welcome Reward or Promotional Offer, at the time of purchase you may either: (i) select the reward in your App in-box and “check in” at the store location or (ii) check-in and request that a Team Member select and redeem a Reward that is in your inbox. Each time you redeem a Reward, Birthday Reward, Welcome Reward, or Promotional Offer, we will remove it from your Account.

You may not redeem Points, Rewards, Welcome Rewards, or Birthday Rewards for cash, except as required by law, and they have no cash value. You do not own Points, Rewards, Welcome Rewards, or Birthday Rewards, which can be changed or eliminated by Peet’s at its discretion at any time.

You may use more than one (1) Reward, Birthday Reward or Welcome Reward and up to one (1) Promotional Offer (or any combination thereof) in the same transaction. You may not, however, use a Reward, Birthday Reward, or Welcome Reward to satisfy any requirement of any Promotional Offer that requires you to purchase any item. For example, if you have received a buy-one-get-one-free Promotional Offer, you cannot use a Reward, Birthday Reward, or Welcome Reward for one item and then receive one free as part of the Promotional Offer. Rewards, Welcome Rewards, Birthday Rewards and Promotional Offers cannot be combined with any other type promotion or offer that may be offered from time-to-time by Peet’s outside of the Peetnik Rewards program.

10. Expiration of Rewards, Birthday Rewards, and Promotional Offers

Rewards shall expire thirty (30) days following conversion from Points. Birthday Rewards and Welcome Rewards shall expire fourteen (14) days after being posted to your Account. Promotional Offers shall expire in accordance with their respective terms and conditions.

11. Loading Your Digital Card

When you sign up for Peetnik Rewards, you are assigned one (1) digital Peet’s card to be used through the App. You may add value to your digital card from existing Peet’s Cards via the App or online at

12. Unauthorized Access or Use

We are not responsible for any unauthorized access of your Account or any unauthorized use of any Reward, Birthday Reward, Welcome Reward, or Promotional Offer in your Account. If you believe any such unauthorized access or use has occurred, you may notify us at or 1 (800) 999-2132. Upon receipt of such notification, we will help you to set up a new account and transfer your existing points and rewards balance (if any). However, we will not reinstate rewards which were redeemed by an unauthorized user of your account.

13. Balance Inquiry and Transaction History

You may check the Available Points Balance and Available Rewards via the App or online. Your Available Points Balance and Available Rewards Balance shall equal the amounts reflected in our records, unless you can prove otherwise to our satisfaction. If you are interested in the complete transaction history of your account, contact us at or 1 (800) 999-2132.

14. Cancelling Your Membership in the Program

You may cancel your membership in the Program by contacting us at or (800) 999-2132. Once you have opted out of the Program, you may not receive additional Points in your Account, and the Available Points Balance in your Account shall expire immediately. You may continue to redeem the Available Rewards Balance [and any Birthday Reward, or Promotional Offers] in your Account prior to their applicable expiration dates.

15. No Transfers

Points, Rewards, Birthday Rewards, Welcome Rewards, and Promotional Offers may not be transferred.

16. Revocation and Termination of Account or Program

We reserve the right to cancel, terminate, suspend, or revoke your Account at any time in our discretion, without prior notice, subject to applicable law. Upon cancellation, termination, suspension, or revocation of your Account, you may not receive additional Points in your Account, and the Available Rewards Balance, any Welcome Reward, any Birthday Reward and Promotional Offers in your Account shall expire immediately.

We reserve the right to cancel, terminate, or suspend the Program at any time in our discretion, upon thirty (30) days' prior notice. Upon cancellation, termination, or suspension of the Program, you may not receive additional Points, and the Available Points Balance in your Account shall expire immediately. Upon cancellation, termination, or suspension of the Program, you may continue to redeem the Available Rewards Balance and any Birthday Reward, Welcome Reward or Promotional Offers in your Account prior to their applicable expiration dates.

17. ARBITRATION IF A DISPUTE ARISES (“Arbitration Agreement”)

Scope of Arbitration Agreement. Any legal dispute between you and Peet’s concerning or arising out of the Program, including the App, your Account, the Points, Rewards, Birthday Rewards, Welcome Rewards, and Promotional Offers, including any other communications between you and Peet’s, shall be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. However, either you or Peet’s may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim.

Right to Opt Out of this Arbitration Agreement. You may opt out of this Arbitration Agreement within the first 60 days after you register for the Program by calling or sending a letter to Peet’s, contact information below. You should include your printed name, mailing address, and the words “Reject Arbitration.”

Informal Dispute Resolution. Either party asserting a dispute shall first try in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days in which to respond. Notice shall be made by first class or registered mail (1) to Peet’s at the address below or (2) to you at the billing address on file with Peet’s. Both you and Peet’s agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.

How Arbitration Works. Either party may initiate arbitration, which shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless you and Peet’s agree otherwise, any arbitration hearing shall take place in the county of your residence (as determined by your billing address on file with Peet’s). If you live outside the United States, any arbitration will take place in Alameda County, CA. Peet’s will pay all filing, administrative, arbitrator and hearing costs and waives any rights it may have to recover an award of attorneys’ fees and expenses against you.

Waiver of Right to Bring Class Action and Representative Claims. All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and Peet’s also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and Peet’s hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration, to assert or participate in a private attorney general lawsuit or private attorney general arbitration, and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration.

Governing Law and Other Terms. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act and other applicable federal law. To the extent state law applies to any aspect of these Terms and Conditions, or to any disputes and claims that are covered by the Arbitration Agreement, the law of the State of California will govern. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement, including whether any dispute falls within its scope. However, the parties agree that any issue concerning the validity of the class action/representative waiver above must be decided by a court, and an arbitrator does not have authority to consider the validity of the waiver.

18. Disclosure of Information to Third Parties

We only share your personal identification information in accordance with our Privacy Policy. Our Privacy Policy is located at Peet’s Privacy Policy

19. Amendments

To the extent permitted by law, we may amend these Terms and Conditions at any time by posting updated or revised Terms and Conditions at Please check the frequently for any updates or revisions to these Terms and Conditions. Unless otherwise indicated by us, any amendments shall apply to any transactions occurring on or after the effective date of the amendments. Except where prohibited by law, the receiving of Points or the redemption of any Rewards, Birthday Rewards, Welcome Rewards, or Promotional Offers after the effective date of any amendment shall confirm that you agree to the amendment. If you do not agree to an amendment, you must opt out of the Program in accordance with Section 13.

20. Contact Information

You may ask a question, request that we update your information, or submit a complaint by contacting us at:
Peet’s Coffee & Tea Home Office
Attention: Peetnik Rewards Customer Service
1400 Park Ave
Emeryville, CA 94608

Customer Service: (800) 999-2132 Monday through Friday, 6 A.M. – 6 P.M. PT (From Mexico and countries outside of North America, please call (510) 594-2950)

App Terms and Conditions of Use

Effective Date: May 16th, 2017

Thank you for downloading The Peetnik Rewards Application (“App”) owned and offered by Peet’s Operating Company, Inc., and its affiliates (“PEET’S” or the “Company”). PEET’S provides you with access to and use of the App subject to your compliance with the Terms. You should not access this App or use our services until you have carefully read and agreed to these terms and conditions of use (the “Terms”).

Use of this Application. When you download this App or you create an account on this App, by selecting “I agree to the Terms and Conditions” you are expressly agreeing to be bound by these Terms. We include the Terms' effective date at the top of the Terms. We may modify the Terms from time to time without notice to you; if we do, we will post the revised Terms with a revised effective date. Check the “More” page of the App periodically to see our most current Terms (under Terms of Use). By using the App following any modifications to the Terms, you agree to be bound by such modifications.

This App may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except as specifically allowed in these Terms.

User age and access. By downloading and using this App you represent that you are 13 years of age or older. This App is intended for use by residents of the United States only.

License. The App, including all of its contents, such as text, images, and the HTML or other code used (“Materials”), are our property or that of our suppliers or licensors and are protected by patent, trademark and/or copyright under United States and/or foreign laws. Except as otherwise provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any Materials from this App in whole or in part, for any public or commercial purpose without the specific written permission of PEET’S. We grant you a personal, non-exclusive, non-transferable license to access our App and to use the information and services contained here.

In turn, you grant us a non-exclusive, royalty-free license to use any content you post on the App or through the App for any purpose, subject to the express terms of this Agreement.

Rules and Limits on Use; Modifications to the App. We reserve the right, for any reason, in our sole discretion and without notice to you, to terminate, change, suspend or discontinue any aspect of the App, including, but not limited to, information, data, text, music, sound, photographs, graphics, video, messages or other materials (“Content”), features and/or hours of availability, and we will not be liable to you or to any third party for doing so.

Specific Prohibited Uses. The App may be used only for lawful purposes by individuals using authorized services of PEET’S. You are responsible for your own communications, including the upload, transmission and posting of information, and are responsible for the consequences of their posting on or through the App. PEET’S specifically prohibits any use of the App, and requires all users to agree not to use the App, for any of the following:

a. Posting any information which is incomplete, false, inaccurate, unlawful, harassing, libelous, obscene, or not your own;

b. Impersonating another person;

c. Constituting or encouraging conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation or which fails to comply with accepted Internet protocol;

d. Posting material that is copyrighted or otherwise owned by a third party unless you are the copyright owner or have the permission of the owner to post it;

e. Posting material that reveals trade secrets, unless you own them or have the permission of the owner;

f. Posting material that infringes on any other intellectual property, privacy or publicity right of another;

g. Transmitting or transferring (by any means) information or software derived from the App to foreign countries or certain foreign nations in violation of United States' export control laws;

h. Attempting to interfere in any way with the App’s or ’s PEET’S networks or network security, or attempting to use the App’s service to gain unauthorized access to any other computer system, or attempting to post or transmit any information that constitutes a virus, bug or other harmful item;

i. Violating any terms or conditions or any other agreement you may have with any third party (including without limitation any employer) with regard to your use, possession, transmission or storage of data, or your retention of that third party’s data without their permission;

j. Violating any state, federal or local law or regulation, including without limitation any restrictions on transmission of data under the CAN-SPAM Act or the Telephone Consumer Protection Act.

Security Rules. Violations of system or network security may result in civil or criminal liability. PEET’S will investigate occurrences and may involve, and cooperate with, law enforcement authorities in prosecuting the user or users who are involved in such violations. You are prohibited from violating or attempting to violate the security of the App, including, without limitation, the following:

a. Accessing data not intended for such user or logging into a server or account which user is not authorized to access;

b. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

c. Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the App, overloading, “flooding ”, “mailbombing” or “crashing”; or sending unsolicited e-mail, including promotions and/or advertising of products or services;

d. Reverse engineering, reconstructing, copying, preparing derivative works or otherwise imitating the App, or

e. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.

Privacy Policy; User Information. In the course of your use of the App, you may be asked to provide certain information to us. PEET’S use of any information you provide via the App shall be governed by our Privacy Policy available on the “More” page. We urge you to read our Peet’s Privacy Policy You acknowledge and agree that you are solely responsible for the accuracy and content of such information.

Proprietary Rights. As between you and PEET’S (or other company whose marks appear on or via the App), PEET’S (or the respective company) is the owner and/or authorized user of any trademark, registered trademark and/or service mark appearing on the App, and is the copyright owner or licensee of the Content and/or information on the App, unless otherwise indicated.

Except as otherwise provided herein, use of the App does not grant you a license to any Content, features or materials you may access on the App and you may not modify, rent, lease, loan, sell, distribute or create derivative works of such Content, features or materials, in whole or in part. Any commercial use of the App is strictly prohibited, except as allowed herein or otherwise approved by us. You may not download or save a copy of any of the Content or screens for any purpose except as otherwise provided by PEET’S. If you make use of the App, other that as provided herein, in doing so you may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to liability for such unauthorized use. We do not grant any license or other authorization to any user of our trademarks, registered trademarks, service marks, other copyrightable material or any other intellectual property by including them on the App.

The information on the App including, without limitation, all design, text, graphics, interfaces, and the selection and arrangements is protected by law including copyright law.

Product names, logos, designs, titles, words or phrases may be protected under law as the trademarks, service mark or trade names of PEET’S or other entities. Such trademarks, service marks and trade names may be registered in the United States and internationally.

PEET’S logos and service names are trademarks of PEET’S (the PEET’S Marks). Without PEET’S prior permission, you agree not to display or use PEET’S Marks in any manner. Nothing on the App should be construed to grant any license or right to use a PEET’S Mark without our prior written consent.

ARBITRATION IF A DISPUTE ARISES ("Arbitration Agreement"). You agree that any legal dispute between you and Peet’s arising out of these Terms and/or concerning the App will be subject binding individual arbitration and forum selection provision as set forth in more detail in the Peetnik Rewards Program Terms and Conditions, available online or within the app, in the “More” page.

Notices. Notices to you may be made via either email or regular mail. The App may also provide notices of changes to the Terms or other matters by displaying notices or links to notices to you on the App.

General Information. The Terms constitute the entire agreement between you and PEET’S and govern your use of the App, superseding any prior agreements between you and PEET’S. You also may be subject to additional terms and conditions that are applicable to certain parts of the App.

You agree that no joint venture, partnership, employment, or agency relationship exists between PEET’S and you as a result of this Agreement or your use of the App.

The failure of PEET’S to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

You may not assign the Terms or any of your rights or obligations under the Terms without PEET’S express written consent.

The Terms inure to the benefit of PEET’S successors, assigns and licensees. The section titles in the Terms are for convenience only and have no legal or contractual effect.

Contacting Us. To contact us with any questions or concerns in connection with this Agreement or the App, you can contact us at:

Peet’s Coffee & Tea Home Office
Attention: Peetnik Rewards Customer Service
1400 Park Ave
Emeryville, CA 94608
Customer Service: (800) 999-2132 Monday through Friday, 6 A.M. – 6 P.M. PT (From Mexico and countries outside of North America, please call (510) 594-2950)

2018-07-21 01:25:36

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