Coffee & Tea Subscriptions

Setting up and managing your subscription

• How do I set up a Subscription?
  • There are 4 simple steps to set up your Subscription:
  • Step 1: Create a new account or sign in
  • Step 2: Select a coffee or tea and click “Add to Subscription”
  • Step 3: Choose the frequency of delivery
  • Step 4: Checkout and confirm your order
  • Start shopping to create a subscription

  Our coffee and tea experts are available to help you set up a new Peet’s Subscription by calling 1 (888) 733-8645 M – F, 6 a.m. to 6 p.m. PT.

• How will I know when my next shipment is coming?
  • We will send you an email 6 days before your next shipment is scheduled to go out. You will then have 72 hours to make any changes to that shipment.
• How do I make changes to my Subscription?
  • To make changes to your Subscription, access your account through the “Hello” or “Sign In” links at the top of each page. In the “My Account” paged, click on your Subscription.
• I have a Subscription but I am having trouble accessing “My Account.”
  • Please call us at 1 (888) 733-8645 and we can help you access your account.
• What changes can I make to my Subscription?
  • You can make the following changes to your Subscription:
  • Billing information
  • Payment type (credit card)
  • Shipping address
  • Shipping method (i.e. ground delivery vs. 2-Day Air)
  • Items to ship
  • Quantity of items
  • Coffee grind
  • Date of next shipment
  • Delivery frequency
  • Put shipments on hold
  • Cancel a Subscription
  • Please note that any changes you make to your Subscription will affect all future shipments.
• How do I make changes to only one upcoming shipment?

  If you want to make changes that will affect only your next shipment, go to “My Account” and click on your Subscription. Scroll to the bottom of your Subscription and click “Manage This Shipment”.

  • You can make the following changes to your next shipment:
  • Shipping address
  • Shipping method (i.e. ground delivery vs. 2-Day Air)
  • Add or delete items (See adding to an individual shipment)
  • Quantity of items
  • Coffee grind
  • Shipment date
  • Cancel this shipment

  Remember that changes made in “Manage This Shipment” will affect only this shipment. Future shipments will not be affected by any change you make to your next shipment.

• I have too much coffee. How do I adjust the frequency of my coffee deliveries?
  • If you are receiving too much coffee, it is easy to increase the time between shipments by changing your shipping frequency.
  • Step 1: Sign in to your account and click on your Subscription in “My Account”
  • Step 2: Choose the option, “Update Shipping Date and Frequency”

  When you are out of town, we suggest that you change the shipping date of your Subscription so that your order doesn’t arrive while you are away.

• How do I add a new item to my Subscription?
  • To add an item from your account:
  • Step 1: Sign in to your account and click on your Subscription in “My Account”
  • Step 2: Select “Add Items to Subscription”

  • To add an item directly from the product page:
  • Step 1: Sign in to your account
  • Step 2: From any coffee or tea product page, click “Add to Subscription”
  • Step 3: Choose the option, “Update an Existing Subscription”

  Note: Some items are available for a limited time only. If you choose an item that will not be available on the requested delivery date, you will receive an error message asking you to select a valid date. You can add an item that is only available for a limited time to your next shipment only.

• How do I add a new item to one shipment only?
  • To add an item to your next shipment:
  • Step 1: Sign in to your account
  • Step 2: From any coffee or tea product page, click “Add to Subscription”
  • Step 3: Choose the option, “Add to My Next Subscription Shipment”

  Note: Some items are available for a limited time only. If you choose an item that will not be available on the requested delivery date, you will receive an error message asking you to select a valid date.

• How do I update my credit card expiration date?
  • To update your credit card expiration date:
  • Step 1: Sign in to your account
  • Step 2: Select Payment Method in the left navigation under “My Account”
  • Step 3: Click “Edit” next to the card you wish to update
• How do I change the credit card associated with my Subscription?
  • To change the credit card associated with your Subscription:
  • Step 1: Sign in to your account and click on your Subscription
  • Step 2: Select “Manage Subscription” (to the right of your Subscription number)
  • Step 3: Select “Update Payment” next to the card you wish to change
  • Step 4: Choose a different credit card from those in your account OR click “Add a New Card”
• How do I put my Subscription on hold?
  • To put your Subscription on hold:
  • Step 1: Sign in to your Account and click on your Subscription
  • Step 2: Select “Manage Subscription” (to the right of your Subscription number)
  • Step 3: Select “Pause This Subscription”
• How do I permanently cancel my Subscription?

  If you would like to cancel your subscription and not receive any future shipments, please call or email our Customer Service team. If you just want to suspend shipments for a period of time, click on “Pause this Subscription.” Your shipments will then be suspended until you click on “Resume Subscription.”

• What do the different “status” terms mean?
  • The different “status” terms are:
  • Active: An open Subscription order.
  • In Fulfillment: This order is in the process of being packed and shipped, and therefore cannot be changed.
  • Exception: We have encountered some difficulty fulfilling this order. Most often, the credit card you have on file has expired. Please call us at 1 (888) 733-8645 to resolve the problem.
  • Cancelled: This order has been cancelled, either by you or a customer service representative.
  • Shipped: This order has been shipped.
• Why Can’t I add a Medium Roast coffee?
  • Our Medium Roasts only roast and ship on Wednesdays of each week. In order to these offerings in your next subscription shipment:
  • Update your upcoming shipment for a Wednesday and then you will be able to add your item.
  • If you would like to add one of these coffees as a permanent item in your existing subscription order, you must reset your frequency to an interval of 7 such that your orders will always fall on a Wednesday.

  Wednesday only roast applies to our Pick of the Month, online exclusive coffee offerings, reserve coffees and medium roast coffees.

10% Discount on all Subscription Order

• How will I receive my 10% discount?
  • The 10% discount will automatically applied to the subtotal amount for your subscription order.
• Will I receive 10% discount on my standard orders?
  • Unfortunately, this is an exclusive offer for Peet’s Subscribers only. You can start a subscription at any time to take advantage of our many subscriber benefits.
• Will my existing subscription order receive the 10% discount?
  • Yes, any existing and new subscription orders will automatically receive the 10% off discount.
• Will the 10% discount apply to my shipping cost?
  • No, the 10% subscription discount will only apply to the subtotal amount for you subscription. As a Peet’s Subscriber, you already receive great discounts on shipping.
  • Free US ground shipping on subscription orders $59 or more.
  • 50% discount on all domestic ground shipping for orders under $59.
  • 25% discount on expedited and international subscription orders.

Subscription Shipping Discount

• Do I receive a Subscription discount on expedited and international shipping?
  • As a Peet’s Coffee or Tea Subscriber you will enjoy discounted shipping on all your Peet’s Subscription purchases:
  • Free US ground shipping on subscription orders $59 or more.
  • 50% discount on all US ground shipping for orders under $59.
  • 25% discount on all 2nd day air, next day air and international subscription orders.